Happiness Crowns Success

Skills & Projects

Skills & Expertise

  • Jira Service Desk & ITSM:Expertise in configuring workflows, issue types, automation, REST API integrations, and managing SLAs.
  • New Relic Monitoring:Hands-on experience with APM, Synthetics, and dashboards to proactively detect and resolve performance issues.
  • ReactJS Development:Proficient in building modern, responsive web applications with React, optimizing UI/UX for performance and accessibility.
  • Documentation & Confluence:Skilled in maintaining SOPs, technical documentation, and Confluence pages for streamlined knowledge management.
  • Client Communication & Service Desk Operations:Experienced in handling end-user queries, service desk operations, and ensuring seamless IT support.

Projects

  • Simple Ping Monitor:Developed a web app to monitor website uptime and trigger email alerts when a site goes down.
  • Time Zone Calculator:Built a real-time time zone conversion tool to assist remote teams in scheduling meetings efficiently.
  • WhatsApp Integration:Implemented WhatsApp messaging API to automate notifications and enhance customer engagement.